Your Account Score may be temporarily limited to protect buyers and maintain marketplace reliability. This is not a permanent restriction.
What does a score limit mean?
When your Account Score is limited:
Your score cannot increase beyond a certain level (e.g. 100, 80, 60, 34) for the time being
Your Today’s Score may still be positive, but the final Account Score is adjusted
Some selling features may be temporarily restricted
Note:
✳ Score limits may vary based on selling activity and performance history.
Why can this happen?
Score limits may apply when the system detects reliability risks, such as:
Failed or cancelled orders
Higher fail rates as selling activity increases
High failed order value causing significant business impact
Learn more about How Fail Rate and Failed Order Value affect my Account Score
How long does a score cap last?
Score caps are temporary and adjust automatically as selling performance improves.
What should I do next?
Complete orders successfully
Confirm and ship items on time
Avoid cancellations or failures
Consistent selling is the most effective way to restore your Account Score.