Seller Manual

Ask & Sell

• How to edit or cancel listed Asks?
• How to place Ask?
• How to Sell to Bid?
• What to do next when I sold my item?
• SASOM Product Guideline
• Why was my sales cancelled?

Offer & Counter Offer

• What is an Offer?
• How to make a Counter Offer to Buyer?
• How to edit or cancel a Counter Offer?

Seller Tier & Fee

• What is Seller Fee?
• What is Seller Tier?
• How to unlock my Seller Tier?
• Will my Seller tier be downgraded?
• How to become SASOM partner?

Shipping & Order Tracking

• What are shipping method to Sasom?
• How can I track my selling order status?
• What does the 'Pending' order status mean?
• What does the 'Confirmed' order status mean?
• What does the 'Completed' order status mean?
• Why does Sasom need seller’s address information?

See all 7 articles

Payout

• Payout Method

Seller Account Health & Penalty

• What is Seller Account Health?
• How to maintain or improve my Seller Account Health?
• What will happen to my account if I receive a warning notice?
• What will happen to my account if I receive a penalty notice?
• Seller Penalty

Authentication

• I just got contacted by SASOM about my product issue