When your account becomes Restricted, your selling permissions are temporarily adjusted to help stabilize your selling performance.
This usually happens when your Account Score drops below 60 or when a serious penalty is applied.
What does this mean for your account?
While your account is restricted:
Standard Listings
You can’t create new standard listings
Existing standard listings are hidden from buyers
You can still manage and fulfill current orders
Ready-to-Ship (R2S) Listings
Fully available
You can create new R2S listings and manage existing ones as usual
Note:
✳ Limiting sales to R2S only helps reduce failed orders and ensures faster confirmation and shipping, as these steps are handled automatically.
How can I recover from a restricted status?
To recover your account:
Complete orders successfully
Avoid order failures or cancellations
Once your Account Score rises above 60, your account will automatically regain full access to all listing types.
No manual action or support request is required.
Key things to know
Account restrictions are temporary
R2S-only selling helps support faster recovery
Full access is restored automatically as performance improves