Buyer Manual

Buy

• Is the product I buy from SASOM authentic?
• How to Buy?
• What is Ready to Ship item?
• SASOM Product Guideline
• Can I see who sold the product?
• What do I do if my just arrived item looks like a counterfeit?

See all 7 articles

Bid

• How to Bid?
• How to track my Bid status?
• How to edit or cancel a Bid?

Offer & Counter Offer

• How to Offer?
• What to do next after I made an offer?
• How to edit or cancel an Offer?
• What is a Counter Offer?

Pre-Order

• How to Pre-order?
• Pre-order with Deposit
• Can I get a pre-order deposit refund?

Payment

• Payment Method
• I just got contacted by SASOM about my payment issue

Shipping & Order Tracking

• What are my shipping options?
• How can I track my buying order status?
• What does the 'Pending' order status mean?
• What does the 'Confirmed' order status mean?
• What does the 'Completed' order status mean?
• Am I able to pick up the product myself?

Buyer Tier & Benefits

• What is the Buyer Tier?
• How to unlock my Buyer Tier?

Rewards & Coupons

• What are SASOM rewards?
• How to use a discount coupon?
• How to earn more reward points?
• How to redeem my reward points?
• Why is my promo code not working?
• Will redeeming my reward points cause me to lose my tier?

See all 8 articles

Buyer Account Health & Penalty

• What is Buyer Account Health?
• How to maintain or improve my Buyer Account Health?
• What will happen to my account if I receive a warning notice?
• What will happen to my account if I receive a penalty notice?
• Buyer Penalty

Cancellation & Returns

• Can I cancel my purchase?
• Can I return my purchased item?
• Why was my purchase cancelled?