Buyer Manual

Buy

• Is the product I buy from SASOM authentic?
• How to Buy?
• What is Ready to Ship item?
• What is Pre-order item?
• How to Buy & Trade?
• SASOM Product Guideline

See all 9 articles

Bid

• How to Bid?
• How to track my Bid status?
• How to edit or cancel a Bid?

Payment

• What are my payment method options?
• How to pay with Credit/Debit Card?
• How to pay via Mobile Banking?
• How to pay via Bank Transfer?
• How to pay with Credit card Installment?
• How to pay with TrueMoney Wallet?

See all 7 articles

Shipping & Order Tracking

• What are my shipping method options?
• How can I track my buying order status?
• What does the 'Pending' order status mean?
• What does the 'Confirmed' order status mean?
• What does the 'Completed' order status mean?
• Am I able to pick up the product myself?

Buyer Tier & Benefits

• What is the Buyer Tier?
• How to unlock my Buyer Tier?

Discount Code & Deals

• What are SASOM rewards?
• How to use a Discount Code?
• How to earn more SASOM points?
• How to redeem SASOM points?
• Why is my Discount Code not working?
• Will redeeming my SASOM points cause me to lose my tier?

See all 8 articles

Buyer Account Health & Penalty

• What is Buyer Account Health?
• How to maintain or improve my Buyer Account Health?
• What will happen to my account if I receive a warning notice?
• What will happen to my account if I receive a penalty notice?
• Buyer Penalty

Cancellation & Returns

• Can I cancel my purchase?
• Return Policy for Mall items
• Can I return my purchased item?
• Why was my purchase cancelled?