The deposit for pre-order purchase is non-refundable unless your pre-order purchase is canceled due to the following reason:
✳ Product availability has been reduced by the distributor.
✳ The product has not been shipped to SASOM for authentication
In the case that the Seller requests a shipping extension, SASOM will contact the Buyer to notify about the delayed delivery. The Buyer can choose to cancel the order and request a deposit refund.
If you have any inquiries about pre-order, feel free to contact us through our Customer Service.